Privacy Policy
How we collect, use, and protect your information — in plain language.
Effective date: 1 June 2026
Supply Chain Service Private Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect information you provide directly to us, such as when you submit a quote request, subscribe to our newsletter, or contact us. This may include: • Full name and job title • Company name and ABN • Email address and phone number • Vessel name, port location, and service requirements • Any documents you upload (e.g. requisition lists) We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages, through standard web analytics tools.
2. How We Use Your Information
We use the information we collect to: • Respond to your quote requests and service enquiries • Provide and manage the services you request • Send operational updates related to your orders • Send our newsletter and industry updates (where you have subscribed) • Improve our website and service offerings • Comply with legal and regulatory obligations We do not sell, rent, or trade your personal information to third parties.
3. Sharing Your Information
We may share your information with: • Trusted service providers who assist us in operating our business (e.g. email platforms, logistics partners), subject to confidentiality obligations • Professional advisors such as lawyers and accountants where necessary • Government or regulatory bodies where required by Australian law All third parties are required to handle your information in accordance with applicable privacy laws.
4. Cookies & Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. We use Google Analytics to understand how visitors interact with our site. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of the website.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we securely delete or de-identify it.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete information • Request deletion of your information (subject to legal obligations) • Opt out of marketing communications at any time To exercise any of these rights, contact us at the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: Supply Chain Service Private Limited Email: contact@scservice.com.au Location: 7 Scorpius Place, Telina QLD 4680 Australia